SHIPPING POLICY

Last Updated: September 13, 2026

At Creature Comforts, we want getting your pet's essentials to your door to be simple, reliable, and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing

Orders are processed after payment has been successfully received and confirmed.

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

During busy periods, holidays, promotions, or periods of unusually high order volume, processing may take longer. If there is a significant delay with your order, we will make reasonable efforts to keep you informed.

Once your order has been shipped, you may receive a shipping confirmation containing tracking information where tracking is available.

2. Shipping Destinations

Creature Comforts currently ships to:

[List countries, states, or regions you currently serve]

Shipping availability may vary depending on the product, destination, carrier restrictions, and other logistical considerations.

If your location is not available during checkout, we may not currently be able to ship to that destination.

3. Shipping Costs

Shipping charges are calculated based on factors such as:

• Delivery destination

• Order size and weight

• Shipping method

• Carrier rates

• Applicable promotions or discounts

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Free shipping: [Insert your free-shipping threshold or remove this section if not applicable.]

4. Estimated Delivery Times

Estimated delivery times depend on your location, shipping method, carrier, and other circumstances.

Delivery estimates begin after your order has been processed and shipped, not necessarily when the order is placed.

Estimated delivery dates are not guaranteed. Carrier delays, weather, holidays, customs procedures, incorrect address information, and other circumstances outside our control may affect delivery times - but delivery is 100% guarantee.

5. Order Tracking

When tracking is available, tracking information will be provided after your order has been shipped.

Please allow [24–48 hours] for tracking information to become active after receiving your shipping confirmation.

If tracking has not updated for an extended period, please contact our customer service team so we can help investigate the shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

• Name

• Street address

• Apartment, suite, or unit number

• City

• State or region

• Postal code

• Phone number, where required

Creature Comforts is not responsible for delays or additional delivery costs resulting from incorrect or incomplete address information provided by the customer.

If you realize that your shipping information is incorrect, contact us as soon as possible at mycreaturecomfortsshop@gmail.com. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

7. Failed or Missed Deliveries

If a carrier attempts delivery and is unable to complete the delivery, the carrier may make additional attempts or provide instructions for collection or redelivery.

If an order is returned to Creature Comforts because it could not be delivered due to an incorrect address, refusal, or repeated failed delivery attempts, additional shipping charges may apply before the order can be resent.

8. Lost, Damaged, or Stolen Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number and relevant photographs or other information that may help us investigate.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location specified by the carrier.

If the package remains missing, contact us so we can help determine the appropriate next steps.

Creature Comforts cannot guarantee replacement or refunds for packages confirmed by the carrier as delivered but subsequently lost or stolen after delivery.

9. Shipping Delays

Although we work with our shipping partners to provide reliable delivery, delays can occur because of circumstances outside our control, including:

• Severe weather

• Natural disasters

• Public holidays

• Carrier disruptions

• Transportation delays

• Customs processing

• Incorrect or incomplete addresses

• High shipping volumes

• Other unforeseen circumstances

We will make reasonable efforts to assist with delayed shipments, but delivery times provided at checkout or on our website are estimates and are not guaranteed unless expressly stated otherwise.

10. International Orders

For international shipments, additional customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also increase delivery times.

Customers are responsible for ensuring that purchased products are permitted for import into their destination country.

11. Pet Food and Other Perishable Products

Certain pet food, treats, supplements, or other products may have specific storage, handling, or shipping requirements.

Customers should follow the manufacturer's storage and handling instructions after receiving these products.

If a product arrives in a condition that appears unsafe or unsuitable for use, do not use the product. Contact Creature Comforts promptly so we can assist.

12. Multiple Shipments

Some orders may be shipped in multiple packages if products are fulfilled from different locations, suppliers, or warehouses.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

You will not necessarily receive every item in your order at the same time.

13. Shipping Policy Changes

Creature Comforts reserves the right to update or modify this Shipping Policy at any time.

Changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated policy, to the extent permitted by applicable law.

14. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

Creature Comforts

Email: mycreaturescomfortshop@gmail.com

Address: Florida, United States

Please include your order number when contacting us about an existing order so we can assist you more efficiently.